PSI Assistant Manager 2

1.       Serves as a shift supervisor in the absence of the store manager and assistant manager.

2.       Expected to perform all essential duties of the cashier and deli clerks in addition to supervisory role.

3.       Ensures employees complete assigned tasks to company standard and expectation.

4.       Ensures employees provide customer service to the levels expected by the company and Management.

5.       Ensures employees understand and adhere to company policies and procedures.

6.       Frequently supervise up to 7 or more employees.

7.       Maintain professional demeanor at all times.

8.       Positively communicate (verbal and written) with management and staff.

9.       Handle customer complaints to positive resolution.

10.   Attend Management meetings.

11.   Work in deli to assist with product preparation, ordering, cleaning and all functions necessary for safe and timely production of hot foods.

12.   Must be 21 years of age for Beaverbrook, Farmers Loop or Hilltop locations.

13.   Is expected to continually learn the roles of the assistant manager and work towards advancement.

14.   Willing to respond to store issues at all hours and to work a variety of shifts to ensure schedule coverage.

15.   Willingness to serve as a patient trainer for new employees.

16.   Demonstrate the ability to be a “Team Player” and to foster a teamwork environment.

17.   Be flexible and available to assist at other locations occasionally as the need arrives.

18.   Proactively work towards maintaining a clean facility.

19.   Direct and follow up with employees on shift to complete tasks and projects.

20.   Proactively redirect employees to new priorities as needed and communicate to the manager the need.

ASRC’s Core competencies include Leading Self, Leading People and Leading the Organization.  In addition to our core competency model, our framework includes competencies specific to the various levels of positions within our company.  For more information on our core competencies please contact the HR Department and reference the ASRC Leadership Framework.

Time Management

·         Uses time effectively and efficiently, concentrating his/her efforts on the more important priorities.

Composure

·         Is cool under pressure and can handle stress.  Can be counted on to hold things together during tough times.  Is not knocked off balance by the unexpected.

Self-Development

·         Is personally committed to and actively works to continuously improve himself/herself and understands that different situations and levels may call for different skills and approaches.

Learning on the Fly

·         Learns quickly when faced with new problems and change. Experiments to find solutions and enjoys the challenge of unfamiliar tasks.

Functional/Technical Skills

·         Has the functional/technical knowledge and skills to do the job at a high level of accomplishment.

1.       High school diploma or equivalent.

2.       Minimum one year retail management experience or the equivalent is required.

3.       Valid Alaska Driver’s license preferred.

4.       Will be required to complete all company required training.

5.       Must be “We Card” Certified for Tobacco Sales.

6.       Must have “TAPS “certification to work at Farmer’s loop, Beaverbrook and Hilltop Locations.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Possess the ability to write routine reports and correspondence.  Have the ability to speak effectively in front of groups of employees or customers.

Possess the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Demonstrate the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Demonstrate the ability to deal with problems involving several variables in standard situations.

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is frequently required to sit; reach with hands and arms; and to use hands to finger, handle, or feel.  The employee is occasionally required to stand, walk, climb or balance.  The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job includes the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is in a busy retail store setting.  The noise level in the work environment is usually moderate.  While performing the duties of this job, the employee may be occasionally exposed to outside weather conditions and may be required to travel in small and large commercial aircraft.

NOTE:  This document does not create an employment contract, implied or otherwise.  The statements contained herein are intended to describe the principal functions of this position, the level of knowledge and skill typically required, and the scope of responsibilities, but should not be considered an all-inclusive listing of work requirements.