Service Desk Analyst - EPT Anchorage

Consolidated Company Overview

ASRC Energy Services, LLC (AES) is part of the Arctic Slope Regional Corporation (ASRC) family of companies.  ASRC is a private, for-profit corporation that is owned by and represents the business interests of its approximately 13,000 Iñupiaq shareholders.  As the largest Alaskan-owned company employing over 12,000 people worldwide, ASRC and its subsidiaries are poised for the next era of growth with continued dedication to provide maximum benefit to our shareholders. 

About AES

We’re proud to be named the Best Company to Work for in Alaska by MSN Money, 24/7 Wall St. and Zippia for 2019 and the recipient of the prestigious ConocoPhillips 2019 and 2020 Supplier Recognition Award for Focus on Execution.  Employing over 2,000 employees across our subsidiaries, AES is an service provider of choice in the energy industry. Our exceptional service quality and safety record sets us apart from our competitors.  Our business purpose is to find solutions for a sustainable future, and we accomplish that by living our “ASPIRE” values, which stand for:

• Absolute Integrity:  We do the right thing because it’s the right thing to do
• Safety: Safety is our foundation – we bring it everywhere we go
• People First:  We take care of our people, and our people will take care of the business
• Iñupiat Heritage: We believe in “one crew, one journey” and honor the values of our founders as we develop the future
• Resilient Family: We encourage the right balance, and cultivate strong relationships with our clients and colleagues
• Exceptional Service Quality: We deliver excellence by focusing on client needs and continuously improving our performance

Why You Should Work For Us

Our employees are our most important resource, so we seek collaboration across the organization, and value everyone’s contribution.  Our employees are part of the solution for a sustainable future for the benefit of our shareholders, employees, families, and our communities. Are you looking for an exciting opportunity to work with a company like ours, and be a significant part of our business purpose?  If so, keep reading.

Start your career with AES, and ASPIRE with us.

Exploration and Production Technology (EPT) - EPT provides provisional, ad hoc, and embedded staffing necessary to meet in –office and field needs.

Service Desk Analyst – EPT Anchorage

JOB SUMMARY

The Analyst interacts closely with internal customers and is an integral part of the Helpdesk team.  This team provides a high level of customer service in responding to requests for support services from customers throughout the client's enterprise.

ESSENTIAL DUTIES

• Troubleshoot and prioritize incidents and requests from end users.
• Manage outstanding problems and ticketed incidents and requests.
• Resolution of level 1 & 2 tickets from end users.
• Ensure compliance with applicable Client policies, systems and procedures.
• Complete configuration and deployment of new end user computing equipment.
• Complete administration and provisioning of user access rights and privileges in line with Client security standards and procedures.
• Identify areas for improvement related to end user support.
• Maintain up to date documentation for repeatable tasks.
• Collaborate with global Service Desk counterparts to successfully deliver a timely solution
• Troubleshoot end user issues, such as:
• Printers
• Network connectivity
• MS Teams & related technology issues
• Citrix connectivity issues
• Write and follow documented procedures and encourage knowledge sharing amongst team members.
• Maintain a strong Customer Service orientated approach to resolving issues.
• Participate in afterhours work when needed
• Other duties will be assigned to this position as needs require.
• Comply with Company and customer policies and procedures.
• Support AES zero-incident safety culture and assume personal accountability and responsibility for safe work practices in all projects, activities, and operations.

LEADERSHIP COMPETENCY REQUIREMENTS FOR INDIVIDUAL CONTRIBUTORS

ASRC’s Core competencies include Problem Solving, Drive for Results, and Customer Focus.  In addition to our core competency model, our framework includes competencies specific to the various levels of positions within our company. For more information on our core competencies please contact the HR Department and reference the ASRC Leadership Framework.

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

 Drive for Results

Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Problem Solving

Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Time Management

Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

REQUIRED QUALIFICATIONS

• Must have at least one (1) year of IT work experience.
• High school diploma or GED equivalent is required.
• Drivers License required.

PREFERRED QUALIFICATIONS

• Previous experience working in the Oil and Gas field preferred.
• Experience working in Alaska preferred.

If you are a Shareholder looking for exciting training opportunities within AES Click here to Apply and Search for a Nutaaq position!

TOTAL REWARDS  

ASRC Energy Services, LLC (AES) is proud to offer a competitive benefits package aligned with our core ASPIRE values. Our benefits are designed to attract and retain the best talent. Our total rewards program supports the health and well-being of employees and their families. 

What We Offer:

Medical Insurance

We offer comprehensive medical plans through Federal Employee Health Benefits Plan (FEHB).

 Options Include:

• Healthcare Savings Account (HSA)
• Dependent Care Flexible Spending Accounts (DCFSA)

Dental Insurance

• We offer two comprehensive dental plans

Vision benefits

• We offer two quality vision plans through VSP

401K

• 401K plan up to 4% match with immediate vesting

Employee Assistance Program (EAP)

• All employees and their household have access to our EAP program

Additional Supplemental Insurance:

• Universal Life Insurance
• Short – and Long – Term disability
• Accidental Death & Dismemberment (AD&D)
• Pet Insurance
• Legal services
• Identity Theft Protection
• Hospital Indemnity, Accident Insurance, and Critical Illness Insurance through AFLAC

Professional Development

• Tuition reimbursement opportunities
• Development opportunities through our ASPIRE Academy

To learn more about our full suite of benefits visit our benefits page

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position. 

A pre-hire post offer Functional Capacity Evaluation (FCE) will be conducted to determine an employee’s ability to safely perform to the job standard. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• MOBILITY: Must be able to access all areas of the job site
• HEARING: Must be able to hear audible safety alarms
• VISUAL ACUITY: Must be adequate to perform above listed essential duties in a safe manner and take hand signals from ground man or flagman.
• RANGE OF MOTION: An objective range of motion measurement will be conducted and recorded during the pre-hire/post offer FCE.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

Note to all current employees:

It is recommended that all current employees inform their managers when they apply for new positions as leadership will be notified of current employees applying for posted positions.

A candidate must be able to meet the following non-exclusive requirements:                                                              

• Meet the AES Driving Records and Motor Vehicle Use Policy.
• Take and pass a pre-employment drug test which may include both UA and hair testing. 
• Meet the physical requirements of this position including working in a remote location under arctic conditions.                    
• Required to take and pass a Fit-For-Duty Exam 
• Required to complete and successfully pass a background check. 
• Must be able to obtain and maintain an access badge for the work location.

The availability of this position is contingent upon the Company’s continued operational needs once training is completed.

If you need any assistance or a reasonable accommodation to apply for this position, please contact AES Human Resources at: 907-334-1688.