IT Technical Specialist - ASRC Talent Solutions

ABOUT ASRC ENERGY: WINNER OF THE BEST PLACE TO WORK BY ALASKA BUSINESS MAGAZINE IN 2023, 2024 & 2025

ASRC Energy Services, LLC is part of the Alaska Native corporation, Arctic Slope Regional Corporation (ASRC) family of companies. ASRC is a private, for-profit corporation that is owned by and represents the business interests of its approximately 14,000 Iñupiaq shareholders. As the largest Alaskan-owned company employing over 15,000 people worldwide, ASRC and its subsidiaries are poised for the next era of growth with continued dedication to providing maximum benefit to our shareholders.

We’re proud to be recognized as a Best Place to Work by Alaska Business Magazine in 2023, 2024, and 2025, a Most Loved Workplace by Best Practices Institute, and a Best Company to Work For in Alaska by MSN Money, 24/7 Wall St., and Zippia. We’ve also earned multiple ConocoPhillips Supplier Recognition Awards for Focus on Execution.

JOB SUMMARY

As part of a highly functional team, the IT Technical Specialist is primarily responsible for delivering 1st and 2nd level end user support to Alaska employees and contractors for technologies that the D&IT department is responsible for.

ESSENTIAL DUTIES

• Delivers 1st and 2nd level end user support to Alaska employees and contractors for technologies.

• Provides the EUC team with technical expertise in all technologies within EUC’s scope.

• Participates in incident and request handling by the local service desk and desktop support team as well as team members on the slope.

• Collaborates with the Service Desks & Desktop Support teams at other locations to maintain consistent understandings of technologies across all locations.

• Write and follow documented procedures and encourage knowledge sharing amongst team members.

• Maintain a strong Customer Service orientated approach to resolving issues.

• Deliver end user support remotely, onsite and over the phone.

• Work with remote Vendor support and on-site consultants.

• Multi-task in a demanding environment.

• Work as part of a global team.

• Participate in afterhours work as needed.

• Support AES zero-incident safety culture and assume personal accountability and responsibility for safe work practices in all projects, activities, and operations.

• Other duties will be assigned to this position as needed.

REQUIRED EXPERIENCE

• 5+ years’ experience in a Corporate IT role

• Proficient in troubleshooting: Printers, Network connectivity, MS Teams & related technology issues, Citrix connectivity issues, SCCM, Mobile Devices, Cisco Call Manager, Sharepoint, Various Meeting Room technologies

PREFERRED EXPERIENCE

• ITIL v3 (or higher) Foundations Certification

• Experience with Powershell Scripting, Active directory users & computers, Azure, AWS, Service-Now, Office 365

• Demonstrated understanding of Cyber Security best practices (eg; role-based access control)

• Previous experience working in the Oil & Gas industry

• Experience working in Alaska

If you are an ASRC Shareholder looking for exciting training opportunities within ASRC Energy, Click here to learn more about the Nutaaq program.

TOTAL REWARDS

ASRC Energy Services, LLC is proud to offer a competitive benefits package aligned with our core ASPIRE values. Our total rewards program is designed to attract and retain top talent while supporting the health, well-being, and professional growth of employees and their families.

We provide comprehensive medical coverage through the Federal Employee Health Benefits Plan (FEHB), as well as dental and vision insurance. Employees are eligible to participate in a 401(k) program with a company match of up to 4% and immediate vesting after just two pay periods. To further support employees and their households, we offer access to an Employee Assistance Program (EAP), along with a wide range of supplemental insurance options including voluntary life insurance, short- and long-term disability, accidental death and dismemberment (AD&D), pet insurance, legal services, identity theft protection, hospital indemnity, accident insurance, and critical illness coverage.

We are also committed to professional development by providing tuition reimbursement opportunities and internal learning resources through our ASPIRE Academy.

To learn more about our full suite of benefits, please visit our benefits page.

WHY WORK WITH US

At ASRC Energy, people come first. We collaborate, value every contribution, and invest in the success of our employees, families, and communities. If you’re looking for meaningful work with a company that values safety, integrity, and growth, start your career with ASRC Energy and ASPIRE with us.

Absolute Integrity: We do the right thing because it’s the right thing to do.

Safety: Safety is our foundation – we bring it everywhere we go.

People First: We take care of our people, and our people will take care of the business.

Iñupiat Heritage: We believe in “one crew, one journey” and honor the values of our founders as we develop the future.

Resilient Family: We encourage the right balance and cultivate strong relationships with our clients and colleagues.

Exceptional Service Quality: We deliver excellence by focusing on client needs and continuously improving our performance.

WORKING ON THE NORTH SLOPE

While working on the North Slope of Alaska, your lodging and food will be provided to you.  All camps provide warm meals and options to grab a quick lunch or snack from the spike rooms. Rooms vary from single status to shared rooms where your roommate may work the opposite shift.  Wi-Fi and Internet is free and available within the camp.  Services vary depending upon where you are staying; however, most facilities offer housekeeping, self-serve laundry, commissary, mail, gyms, TV/Theater Room, etc.  Each facility will have its own accommodation and policies that will be reviewed upon on-site orientation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment requirements outlined below are representative of those necessary to successfully perform the essential functions of this position. A post-offer, pre-hire Functional Capacity Evaluation (FCE) will be conducted to ensure an employee’s ability to safely meet job standards. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. Candidates must be able to comply with the ASRC Energy Driving Records and Motor Vehicle Use Policy, successfully pass a pre-employment drug test which may include both urinalysis and hair testing, and meet the physical requirements of working in a remote location under arctic conditions. In addition, candidates will be required to pass a Fit-for-Duty Exam, complete a background check, and obtain and maintain an access badge for the work location. The availability of this position is contingent upon the Company’s continued operational needs once training is completed.

If you need assistance or reasonable accommodation to apply for this position, please contact the ASRC Energy Human Resources Team at (907) 334-1688.

EQUAL EMPLOYMENT OPPORTUNITY POLICY STATEMENT

We comply with the terms of Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Act (VEVRAA). All decisions pertaining to employment, upgrading, promotion, demotion, transfer, recruitment advertising, recruitment selection, layoff, terminations, training, compensation, benefits, and educational assistance will be executed without regard to race, color, sex, age, national origin, religion, marital status, pregnancy, childbirth or related medical conditions, parenthood, medical condition, disability, status as a protected veteran, sexual orientation, gender, gender identity, genetic information, or any other basis or characteristics prohibited by applicable law.

For more information please visit: Workplace Discrimination is Illegal & Pay Transparency Nondiscrimination Provision

NOTE TO ALL CURRENT EMPLOYEES

It is recommended that all current employees inform their managers when they apply for new positions as leadership will be notified of current employees applying for posted positions.