Builders Choice Lumber, LLC Inside Sales

ESSENTIAL DUTIES AND RESPONSIBILITIES (and other duties as assigned)
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist customers contacting us by phone and email.
• Answer customers' questions regarding products, pricing, availability, and payment options.
• Consult with customers to aid in the appropriate selection and purchase of merchandise.
• Work with colleagues throughout the organization to ensure excellent customer experience from the inception of the order through delivery.
• Listen and respond empathetically when faced with customer concerns.  Seek quick resolution to issues raised.
• Work hand-in-hand with management, by performing the administrative functions required to achieve the task at hand.
• Ensure timely quotations and accurate order processing.
• Follow up and update customers regarding bid status, order status, delivery status, etc.
• Communicate clearly with customer regarding their expectations and how we intend to deliver on those expectations. 
• Provide solutions through products, service, or information to add value to our customers.
• Entry of orders and credit memos into system accurately and efficiently
• Other duties as assigned
• Ability and wiliness to abide by ACHC code of conduct, policies and procedures
• Comply, understand, and support ACHC safety culture to ensure a safe work environment
• Display knowledge, understanding, and sensitivity to the Inupiat Culture
  

EDUCATION and/or EXPERIENCE

• High School Diploma or GED
• Valid Alaska Driver’s License
• Construction Industry Experience
• Have prior sales & customer service experience
• Knowledge of Microsoft Office products and other windows-based programs
• Forklift experience and certification preferred.
• Ability to solve problems and issues
• Ability to interact and communicate effectively with others
• Ability to juggle and prioritize multiple tasks thru completion
• Strong focus on safety and quality
• Ability and willingness to abide by BCL code of conduct, policies and procedures